Here are answers to the questions our team often receives.
Need immediate support? Give our team a call at 888-585-4869.
Yes – a Correspondent customer can be approved for both channels, Wholesale and Correspondent.
For portfolio loans, no.
For Conventional and Expanded, AUS findings will be obtained by Axos.
Our lender fees are as follows:
Click on the "Upload a Loan" tab and upload your loan file. Loan file must be a Fannie Mae 3.2, Mismo AUS v2 file, or an IHM file
Please see our Rate Lock Procedure document for details on submitting a rate lock request.
Yes. A loan may be cancelled and/or terminated if the information varies from the original tax return. We may also pull a 4506-T after closing the loan to meet established company quality control standards.
Your loan must fund by the last day of your interest rate lock commitment. If it has not funded by this date, the loan will be subject to relocking and the costs associated with the additional extended lock days requested. Refer to Axos Rate Lock Policy.
Brokers will need to order an appraisal from one of Axos Bank's approved vendor's appraisal management companies.
Yes. We use various industry-standard fraud checks to insure the integrity of every file. Any fraud found on loan files is taken very seriously. We may also document the fraud issues and report them to the appropriate industry authorities and data tracking mechanisms and/or the FBI’s fraud division.
Yes. We require the appraisal to be ordered through one of our HVCC-compliant vendor's approved appraisal management companies.
Visit the HPML-authorized site, FFIEC Rate spread calculator.
Security is a very high priority for us. For more information, we invite you to read Privacy & Security.
We may share your data as noted in our privacy statement.
We will forward a copy of the appraisal to the borrower.
Yes, you will receive an email notification from the approved appraisal management company.