One App for All
Your Money Needs

Frequently Asked Questions

FAQs

• I don’t have an Axos account. Can I still use the app?

  No account? No problem! You can still use the Axos app as a single hub for your banking, borrowing, investing, and other personal financial management activity – like monitoring your credit score.

  Simply download the app, register, and start linking your non-Axos accounts. You’ll be able to access personalized insights to help master your finances, such as your spending and savings trends.

• How much does it cost to download or use the Axos app?

  Great news – this app is completely free, even if you don’t have an Axos account.

• Where can I download the app?

  You’ll find the Axos app in the App Store® and Google Play™. Scan the QR code to get started.

  
• What tips do you have for getting started with the app?

  After you download the Axos app, we recommend you visit the Plan section to get started. From there, you can:

  1. Link your external accounts, such as your savings, checking, investments, credit cards, and loans. This can help you evaluate your spending and saving habits, as well as track your loans.
  2. Opt in for credit score monitoring. You’ll receive refreshed credit scores so you can see the impact of your payments.
  3. Drill into your spending habits. Review your most common purchase categories such as bills, food, transportation, travel, and entertainment.
  4. Review your saving trends. Discover how your saving, investment, and retirement accounts have changed over time.
  5. Keep tabs on your transactions by checking in frequently. You can filter your feed to look at specific accounts, or you can see a running total of transactions from all accounts.
• Can I use the app to move money between accounts or send money to people?

  If you have an Axos bank account, the Axos app makes it easy to move your money. Easily transfer funds between Axos and non-Axos accounts, send money to a friend, pay a bill, or initiate a wire transfer.

  Once you’re in the app, choose Bank. Then, select Move Money from the top of the screen. You can then choose to transfer money between accounts, pay a bill, send money to friends, or wire funds.

  You can also access Move Money when you’re reviewing individual accounts within the app.

• How do I add money to my Axos account? Is mobile check deposit available?

  You have several options to add money to your account – all within the Axos app. You can set up direct deposit, deposit a check, or complete an external bank transfer.

  Once you’re in the app, select Bank. Then, choose Deposit from the top of the screen. You’ll be presented with several options, including Mobile Check Deposit.

  You can also access Deposit when you’re reviewing individual accounts within the app.

• Can I open an Axos account through the app?

  Yes – the app makes it easy to apply for new Axos bank and invest accounts, loans, and more. You can do this through the Plan, Bank, Borrow, and Invest sections within the app.

• I have an older version of the app. How do I upgrade to the new version?

  We’re excited you asked – we think you’ll love the upgraded experience. Follow the below steps if your app didn’t automatically update. Once you’ve updated, you’ll use your current username and password to sign in.

  Apple Devices

  1. Open the App Store.
  2. Select your profile icon at the top of the screen.
  3. Scroll to Axos and select Update.

  Android Devices

  1. Open the Google Play Store app.
  2. Select the profile icon at the top right of screen.
  3. Select Manage Apps & Device.
  4. Choose Updates Available.
  5. Scroll to Axos and select Update.
• Who can I contact with additional questions?

  Need help while you’re in the app? Be sure to check out Evo, your virtual financial assistant. Simply select the message button at the top right of the app to ask your questions.

  You can also send our team a secure message through the app. Open the main menu at the top left of the screen, then select Messages.