Frequently Asked Questions
No. We will send the disclosures. We do not need a copy of the broker disclosures. The broker is required to accurately complete the fee screen in the Register Loan Tab before submitting the loan file.
Yes, provided email information was given at registration.
We use DocMagic for the initial disclosure and closing documents.
No. We require a certification to be checked by the broker during the registration process on our website. In addition, the Anti-Steering Loan Options Disclosure, found under Forms on our broker portal, must be completed and signed by the broker and borrower.
No. We charge an all-inclusive lender fee of $815.00.
If the loan is floating, no action is required. When you choose to lock your loan, we’ll run the QM points and fees test again. If your loan doesn’t pass, a reduction in the lender paid compensation (LPC) will be required and your account manager will contact you.
We only pull a new credit report on manual underwrites, prime jumbo and Non-QM loans.
Currently we are at 24 hours.
No. Every Loan Officer and Processor will be assigned their own login/password with access to only their loans.
You can move your loan through our system by initiating COCs, TRVs, VOIs, and CDs—all through our broker portal.
We don’t require one. We will send an email prior to issuing the CD to validate the information required for closing documents.
Yes. Please note the following requirements:
- We require the XML file.
- It must be in an institution’s name.
- We need a transfer letter from the named institution on the report.
- There cannot be changes required on a transferred appraisal.
The AMC will provide proof of delivery—as long as the borrower email address provided at the time of order is valid.
Log in to our broker portal and select the order appraisal tab. You have the option to order from Solidifi or Servicelink in our portal. Select Wholesale Mortgage Express to get the correct pricing.
We will always disclose the fee if it’s necessary. It’s required on all Prime Jumbo and Non-QM loans. Otherwise, DU or our underwriter will make the determination.
No. Everything needed for submission is located in the tabs on our website.