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Wholesale and Correspondent Portfolio Lending (WCPL)

Can I be approved as both a Correspondent and Wholesale Lender?

Yes – a Correspondent customer can be approved for both channels, Wholesale and Correspondent.
  • Wholesale approval allows for both borrower paid and lender paid loan delivery
  • Correspondent approval allows for both borrower and lender paid as well as prior approved Correspondent loan delivery.

Who is my Account Executive with Axos Bank?

Your Axos Bank Account Executive is generally assigned by geographic region. Feel free to reach us at  (888) 417-2479 or [email protected] and we will identify the Account Executive that covers your account territory.

Do I perform a FNMA DU prior to submitting my loan?

For portfolio loans, no. For agency loans, yes.

What are the lender fees?

Our lender fees are as follows:
  • Portfolio $1695
  • Conv/Govt/NonConf $815
  • Correspondents $1,395
  • Foreign National Due Diligence $250
  • Trust Review fee $300
Please see our WCPL rate sheet for additional items including Appraisal Desk Review, Field Review, and Redraw Loan Documents.

How do I upload a loan?

Click on the "Upload a Loan" tab and upload your loan file. Loan file must be a Fannie Mae 3.2, Mismo AUS v2 file, or an IHM file

How do I request a rate lock?

Please see our Rate Lock Procedure document for details on submitting a rate lock request.

What are minimum requirements to submit a loan?

Our minimum requirements are as follows:
  • 1003 Form
  • 1008 Form
  • TPO Submission Fee Sheet
  • Personal Tax Returns - 2 Years
  • W2/1099s - 2 Years
  • Paystubs - Last 30 Days
  • Business Federal Tax Returns
  • K1s - 2 Years
  • Recent Bank Statements - 2 Months
  • Source of Down Payment
  • Purchase Contract
  • Non-resident aliens will require ID

Does Axos Bank pull a 4506T prior to funding a transaction?

Yes. A loan may be cancelled and/or terminated if the information varies from the original tax return. We may also pull a 4506-T after closing the loan to meet established company quality control standards.

When must my loan be funded based on my lock term?

Your loan must fund by the last day of your interest rate lock commitment. If it has not funded by this date, the loan will be subject to relocking and the costs associated with the additional extended lock days requested.

How do I order an appraisal?

Brokers will need to order an appraisal from one of Axos Bank's approved vendor's appraisal management companies.

Does Axos Bank perform fraud guard checks on submitted loan files?

Yes. We use various industry-standard fraud checks to insure the integrity of every file. Any fraud found on loan files is taken very seriously. We may also document the fraud issues and report them to the appropriate industry authorities and data tracking mechanisms and/or the FBI’s fraud division.

Does Axos Bank require an HVCC compliant appraisal?

Yes. We require the appraisal to be ordered through one of our HVCC-compliant vendor's approved appraisal management companies.

How do I verify if my loan is a High Priced Portfolio Loan?

Visit the HPML-authorized site, FFIEC Rate spread calculator.

What is your security policy?

Security is a very high priority for us. For more information, we invite you to read, Privacy & Security.

What is your privacy policy?

We may share your data as noted in our privacy statement.

Who sends the appraisal to the borrower?

We will forward a copy of the appraisal to the borrower.

Will I receive a notification when my appraisal is complete?

Yes, you will receive an email notification from the approved appraisal management company.

What is the address for the Closing Protection Letter?

Axos Bank, Its Successors and/or Assigns P.O. Box 401420, Las Vegas, NV 89140

What is the Mortgagee clause?

Axos Bank, Its Successors and/or Assigns P.O. Box 401420, Las Vegas, NV 89140

What if I have other questions?

Not a problem! Feel free to reach us at [email protected] or (888) 417-2479.

Wholesale Mortgage Express (WME)

How do I become an approved broker?

Simple! Fill out the form here.

Is there a minimum net worth requirement to become an approved Wholesale Mortgage Express broker?

We do not require a minimum net worth for WCPL Wholesale. However, we do have a $500,000 minimum net worth for Correspondent approvals.

If I am an approved Wholesale & Correspondent Portfolio Broker, can I also be approved for Wholesale Mortgage Express?

Generally, no.

However, if you are a Wholesale Correspondent Portfolio Lender (WCPL), you can have both the Wholesale Mortgage Express (WME) and WCPL products, but will be limited to the 1% compensation on WME and Wholesale transactions.

What are my options for Lender Paid Compensation?

If you would like to do loans in WCPL and WME we offer a 1% LPC.
If you would like to do loans in our WME channel, we have four options:
  • Bronze 1.25%
  • Silver 1.75%
  • Gold 2.25%
  • Platinum 2.75%

How do I set up my initial training?

Schedule your training by emailing [email protected] and let us know your name and what days/times work best for you.

What are the lender fees?

Lender fees, when applicable, are as follows:
  • Underwriting - $815
  • Foreign National Due Diligence - $250
  • Trust Review - $300
Please see Wholesale Mortgage Express Rate Sheet for additional items including Appraisal Desk Review, Field Review, and Redraw Loan Documents.

Who is my Account Executive?

Account Executives are not necessary in this channel. Instead, we have a full staff of relationship and account managers to provide the support you need.

Due to eliminating traditional sales roles we pass the savings on to you through our competitive pricing. We are here to help you drive your loans forward through our streamlined process. View pricing, product, and guideline information 24/7 here.

How do I upload a loan?

Select the "Upload a Loan" tab on our WME Broker Portal to upload your loan file. The loan file must be a Fannie Mae 3.2, Mismo AUS v2 file, or an IHM file. Please include your estimated settlement statement with your upload.

Will Axos Bank re-pull a credit report on my borrower?

We do. However, if the credit report a) was originally pulled by First American Credco and b) is less than 30 days old, then we will use the same report if it can be reissued by First American Credco to Axos Bank.

How do I order an appraisal?

Brokers can order an appraisal from one of our approved vendor's appraisal management companies.

What is your security policy?

Security is a very high priority for us. For more information, we invite you to read About Our Security.

What is your privacy policy?

We may share your data as noted in our privacy statement.

Who sends the appraisal to the borrower?

We will forward a copy of the appraisal to the borrower.

What is the address for the Closing Protection Letter?

Axos Bank, Its Successors and/or Assigns P.O. Box 401420, Las Vegas, NV 89140

What is the Mortgagee Clause?

Axos Bank, Its Successors and/or Assigns P.O. Box 401420, Las Vegas, NV 89140

What if I have other questions?

Not a problem! Feel free to reach out to us at [email protected] or (844) WME-AXOS.

Financial Advisors

Do I need access to a computer and an email address to have a Axos Bank account?

Yes. Because we are a digital bank, you will need a current email address and access to a computer.

When you apply for an account, you will be asked to give your consent to receive communication and information in electronic form. We do not send paper communications.

Because we are a digital bank, we can offer our Essential Checking, High Yield Savings, High Yield Money Market, Retirement Products, and Certificate of Deposit products at highly-competitive interest rates.

What will I receive in the mail for my new account?

  • Welcome letter, deposit slip (for convenience), envelope
  • Account Agreement - signature requested
  • Checks (if applicable)

What are the fees associated with the accounts?

Axos Advisor fees are listed on our Schedule of Deposit Account Fees and Terms.

How do I change my contact details?

A change to your contact details may be completed in one of the following ways:

  • Secure Form – log into your account, click on the Secure Forms tab, click on Change of Contact Details, enter the new information, and then click on Submit.
  • Secure message – log into your account, click on the Contact Us tab, and then click on Click here to send an email link. Please include all of the updated contact information in your email.
  • Phone – contact a Direct Banker at 1-866- 923-7114 during business hours Monday - Friday 6:00 a.m. to 6:00 p.m. PT.
  • Fax – send instructions, containing a signature, to 1-858-350-0443.
  • USPS – send instructions, containing a signature, to: Axos Advisor P.O. Box 509127 San Diego, CA 92150-9948

How do I report a lost or stolen ATM/Debit card?

You may report a card lost or stolen in one of the following ways:

  • Phone – contact a Direct Banker at 1-866- 923-7114 during business hours Monday - Friday 6:00 a.m. to 6:00 p.m. PT.
  • Secure message – log into your account, click on the Contact Us tab, and then click on Click Here to send an email link.

How can I access my monthly statement?

Your official eStatements can be accessed through your digital banking dashboard by clicking the View Statement option on the Online Banking homepage or by completing the following instructions:

  • Login to Online Banking
  • Click Additional Services on the main menu
  • Click Products and Services
  • Under the Online Statements section, select the account you wish to view from the drop-down menu and click Enter on the main menu

Do I have to sign up for online banking?

No, but we do encourage you to do so. Online Banking offers many useful features such as the ability to make deposits with your scanner and transfer funds between financial institutions. Online Banking will also help you keep track of your finances and give you access to print your statements for free. You may request monthly paper statements but this may incur a fee. Please see our schedule of fees for more information.

How do I get a username and password?

Visit our home page and click “Sign In.”. Once you’re on the login page, select "New User." This will allow you to assign yourself your own personal Username and Password through our secure step-by-step process.

Why do I need an access code?

This helps us know that your computer has authorized access to your account. You have several options for receiving your access code:

  • Automated voice call
  • SMS (test) message
  • Email
Simply call customer service at 1-866-923-7114 and your access code will be enabled. If you do not wish to register your computer – because you are using a public computer, for example - you will be prompted to obtain a new access code each time you log in.

What are the limits for external transfers?

We do not limit the number of funds transfers you may make; however, you may not make funds transfers in excess of the number of funds transfers allowed by the rules governing the applicable accounts. The dollar limits at registration are:

  • Max $45,000.00/day
  • Max $75,000.00/month

How do I verify trial deposits for an external bank account?

Complete the following steps:

  1. Log into your online banking dashboard
  2. Click on Transfers
  3. Click on External Transfer
  4. Click on Transfer Between My Accounts
  5. Click on Settings and select Accounts from the drop down menu
  6. When you arrive at the screen that shows the external account, click on Activate Now.
  7. Enter the amounts of the trial deposits and click on Activate.

My check won’t scan, what should I do?

  1. Make sure you are logged into your online banking dashboard under your own name.
  2. Confirm you have endorsed the back of the check.
  3. Be sure to place the check in the same corner of the scanning machine for both front and back scanning.
  4. It may help to mark dots (about the size of a pencil eraser) on the four corners of the front and back of the check to help the scanner detect the outline of the check.
If your check still won’t scan after completing the steps above, mail your check to:

Axos Advisor P.O. Box 509127 San Diego, CA 92150-9948

For a more help, log into your online banking dashboard, click MyDeposit in the blue bar, then click HELP.

How do I get the mobile banking app?

  • Apple - Search for “Axos Bank” in the App Store on your mobile device, or download via iTunes®
  • Android - Search for “Axos Bank” in Google Play marketplace

What is text message banking?

Text message banking makes it easy to access account balances and transactions, as well as transfer funds, right on your mobile phone. It’s the fastest and easiest way to get your account balances – anytime, anywhere.

For more information, log into your online banking dashbaord and click on Account Access in the blue bar, then click on Text Banking & Alerts.

How do I make deposits into my account?

The easiest way is to deposit your check with the Axos Bank mobile app* or scan a check via MyDeposit* if you’re using your computer.* not available to fund Certificates of Deposit.

You can also:

  • Send a Wire to:
    Axos Bank
    4350 La Jolla Village Drive, Suite 140
    San Diego, CA 92122
    ABA # 122287251
    For the Benefit of: ( Name Here )
    Account number: ( XXX-XXX-XXX )
  • Make an external funds transfer with online banking (Checking & Money Market Savings accounts only)
    Mail in a check to:
    Axos Bank
    P.O. Box 509127
    San Diego, CA 92150-9948
    Attention: Axos Advisor
    Make checks payable to your account name and endorse the back of the check "For Deposit Only" and reference your account number.
  • Use ACH: Clients may select the ACH option when opening their new Axos Advisor account. A small dollar transaction will take place to verify accuracy of the information entered prior to finalizing the ACH.

What is the routing and transit number for Axos Advisor?

To set up direct deposits or send a wire to your account, use our routing and transit number: 122287251.

How do I send or receive a wire?

Sending a wire out from Axos Advisor

To send an outbound wire, please complete our Wire Form and fax it to 1-858-350-0443. Outbound wires must be to the credit of the Axos Advisor account holder.

Wire cut-off times: Domestic – 1:00 p.m. PT International – 12:00 p.m. PT

Wiring funds into Axos Advisor
To wire funds into a Axos Advisor account you will need the following information:

  • Axos Bank ABA/Routing Transit Number – 122287251
  • Address: Axos Advisor 4350 La Jolla Village Drive, Suite 140 San Diego, CA 92122
Incoming international wires must be in US dollars. Our intermediary bank information is as follows:

Pacific Coast Bankers' Bank San Francisco, CA 94104

SWIFT Code: PCBBUS66 ABA Number: 121042484

Be sure the wire is to the benefit of your name and your account number at Axos Advisor. Wire cut-off time for same day processing: 1:00 p.m. PT. Should you or your bank have any questions, please contact a Direct Banker at 1-866-923-7114 during business hours Monday - Friday 6:00 a.m. to 6:00 p.m. PT.

What are the transaction limits on my savings account or money market account?

Federal regulations limit certain types of transfers from a money market or saving account to a combined maximum of six per month. If transfers exceed this limit more than occasionally, we will convert the account to a type not subject to transfer limits or close the account. A fee is assessed for each excess transfer paid against the account. For more information, click here.

How can I withdraw funds from my savings account?

Savings account withdrawals are simple. You can:

  • Use your ATM card at an ATM machine.
  • Initiate a transfer of money from another financial institution
  • Initiate a wire transfer (Wire Transfer Form for Business Customers or Personal Customers)

Why did I receive an email that a hold has been placed on my check?

Regulation CC requires financial institutions to inform a customer when a check hold has been placed. Axos Advisor may delay the availability of funds from your check deposits to afford us time to verify the deposit and ensure the funds are collected. The email notice states when the funds will be available. Refer to the Funds Availability Policy.

How long will a hold will be placed on my check?

The hold time is set out in the email notifying you of the hold. Refer to the Funds Availability Policy.

How do I order deposit slips?

  • For all account types we offer a convenient printable deposit slip – Universal Deposit Slip
  • We offer an online deposit slip and envelope request form for Checking and Savings accounts – Order Deposit Slips and Envelopes
  • Deposit checks with the Axos Bank mobile app or scan a check via MyDeposit in the online banking dashboard

How do I order checks for my account?

You can order checks online using the following steps:

  1. Log into your account
  2. Hover over the Additional Services tab
  3. Click on Order Your Checks Today
  4. Select the account from the drop-down menu
  5. Click the Enter button
  6. Follow the on-screen prompts to complete the re-order

Dealer Services

Can my dealership use your program?

That depends. The retail contract program offered by Axos Dealer Services is currently available to franchised and select independent dealerships in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, and New Mexico.

However, we are expanding! Give us a call and we will gladly provide more information.

Are you a full-spectrum lender?

Unfortunately, no. Our focus is prime buyers who:

  • Are well-established
  • Have a solid income and strong credit history
  • Are seeking a payment or deal structure that your traditional finance sources don’t accommodate (i.e. extended terms and strong advances on any year or make of vehicle).

What is the loan to value (LTV) maximum?

For the most creditworthy buyers, the maximum LTV is 145%. This number will change, depending on creditworthiness and debt serviceability.

How quickly do you fund a retail contract?

We typically funded complete retail contract packages within 24 hours of receipt.

How do I join the network of Axos Dealer Services dealerships?

We choose to partner with dealer relationship managers that are located within their assigned market area and can provide a readily available, knowledgeable, and well-informed resource to our clients. We invite you to speak with one of them to learn how Axos Dealer Services can partner with your dealership. Visit the Contact Us page for contact information.

What are your underwriting hours?

  • 7 a.m. – 7 p.m. PT Mon-Fri
  • 9 a.m. – 6 p.m. PT Weekends and most holidays

For more information, feel free to contact us at 855-537-1113.